Contents:
1. Money-back guarantee rules
In addition to refund rights available under applicable laws, if you purchased our app directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:
- you contact us within 30 days after your initial purchase and before the end of your subscription period; and
- you have followed our program (i) at least during 15 consecutive days within the first 30 days after the purchase (for monthly and more lengthy subscription periods); and
- you are able to demonstrate that you have followed the program pursuant to the requirements stated below in Section “How to demonstrate that you have followed the program ”.
We will review your application and notify you (by email or otherwise) whether your application is approved.
How to demonstrate that you have followed the program
You can demonstrate that you have followed the program by fulfilling the following simple condition:
You provide screenshots from the app proving that you have finished at least 15 workout/meditation or other sessions (for monthly and more lengthy subscription periods)
Important statement
Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-back Guarantee. For the sake of clarity, this Money-back Guarantee does not apply to any other instances.
2. General refund rules
We value any feedback and do everything to make our customers happy with our products and services. However, if you are not completely satisfied with our services, you can get a refund according to the terms provided herein.
Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law. In addition, certain refund requests may be considered by our company on a case-by-case basis and granted at our sole discretion.
A refund can usually be claimed only during the subscription period. If the subscription period has expired before you made a request for a refund, we will not be able to provide you with a refund.
If you want to send any notice under these Terms or have any questions regarding the Service and Products, you may contact us at: support@musclemonster.fit.
I HAVE READ THESE TERMS AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.
Last Updated: 13 OCT 2024